The Cancellation Policy is always mentioned before making the booking. The booking has to be cancelled on the GRN system within the time frame of the cancellation date, failing which you will be liable for charges. However, our back office will also prompt you by calling about the cancellation, but it is the due responsibility of the agent to keep a track of their bookings time limit.
The system follows the regular cancellation time frame, which is as follows, Unless a Trade Fair, special event or special policy is mentioned.
72 Hours prior to arrival for all bookings made for Europe and Asia.
96 Hours prior to arrival for all bookings made for South America,North America,Australia and New Zealand
Transfers and Sight seeings
All reservations made for private transfers and sight seeing made on the system should be cancelled atleast 4 days prior to arrival.
In all cases the longest cancellation period indicated, will apply. Bookings during trade fairs cannot be cancelled after the deadline has passed, without incurring Cancellation charges.
Details of Cancellation of different cities
- Europe3 days Prior to Arrival
- USA/Australia/New Zealand and rest of the World except Asia 4 days prior to Arrival
- Asia (Except Indonesia)2 days prior to Arrival
- Indonesia4 days prior to Arrival
Cancellation Policy of Hotels differ from Hotel to Hotel & City to City. Any special cancellation policy is mentioned on the system or if any change in the cancellation date can be advised through an email by our back office.
Unless otherwise stated, cancellation of services must be received not less than 72 hours in advance and any cancellations received after this deadline will be charged in full. Other cancellation deadlines may be advised on-line or in our tariff for specific tours. Should clients not utilize the whole of the booked services, no refund will be made for any unused portions of the service.
During Trade Fair and Special Event Periods.
A charge of 100% of the value of the booking will be levied for cancellations made after we have confirmed the booking or, if it is confirmed with a cancellation deadline, after the deadline has passed. In some cases there may be a charge for amending during such a period and we will advise on the level of such charges on a booking by booking basis.
Note- Many trade fair bookings get confirmed automatically on the system on allotment, and have cancellation policy upto 60 days like munich, Frankfurt, phuket and langkawi for new year.
Cancellation and Amendment Conditions ( Apartments and Villas )
Outside Trade Fair and Special Event Periods. For bookings which require a minimum night stay for each booking (usually but not exclusively either three nights, seven nights or multiples of seven nights) a charge amounting to not less than 25% of the value of the booking will be levied for cancellations made from the date of confirmation up to 10 days prior to the arrival date.100% of the value of the booking will be levied for cancellation of any apartment booking made from 9 days prior to arrival, up to and including the arrival date. If the number of apartments booked is reduced this may be defined as a cancellation of each amended apartment and the cancellation policy may apply. We will always try to get any charges for such changes waived but we cannot guarantee to be able to do so. No charge is made for amending the length of stay of a booking up to 3 days prior to the arrival date. Charges might apply to amendments made within 3 days of arrival and these will be advised on a booking by booking basis.