FAQ

How the Bonafide Travel agent will get his Commission?

The rates mentioned are nett non commissionable, you have to add up your mark up before quoting it to the client. However, we can also make your id commissionable by adding the mark up you wish to put.

Can I use this site immediately?

Travel agents must register with us before they start using this site. The registration involves filling up of a simple form with the Contact Details which will be approved by the backend team. For urgent request please call us at one of the numbers mentioned in Contact US.

To register please see home page >> Become an Agent

How do I receive my agency ID?

You will receive your agency Login ID and Password once you have completed the registration form, found by clicking on the ‘become an Agent’ link on our homepage. Once you have registered your agency you will receive an email providing the Login ID and Password and confirming your registration. This will be sent to the email address you provided on the registration form. You will need to use your agency Login ID and Password every time you or a member of your staff signs onto the website.

Is there anyone taking care of the bookings I make?

Our systems are largely automated; our professionally qualified customer service representatives are monitoring your bookings on regular basis. They are also happy to assist with any queries that you may have, For our contact details please click Contact Us.

What is the difference between "Available" and "On Request" confirmation?

"Available" confirmation indicates that your request is available from our exclusive allotment space and you will receive immediate confirmation. If you book an item that is "On request" we will contact the supplier on your behalf and let you know within 48 hours if your request has been confirmed.

What if the On Request accommodation I selected is unavailable?

If we cannot confirm your chosen services our team will look for alternatives based on the accommodation category and location originally selected. You will receive details of this alternative suggestion by email with instructions on how to book should you decide to accept the alternative. If you do not accept the suggested alternative hotel accommodation no booking will be made for you and you will not be charged.

Can a travel agency issue their own voucher?

Yes you may issue conformation voucher in the name of your own company.

Can a travel agency have their own logo on the voucher?

Yes, we will upload your logo &  you may issue conformation voucher with your Company Logo.

Are the rates on your site per person or per night basis?

All rates quoted on our site for accommodation bookings are almost for the duration of the whole stay. But when multiple rooms are requested then the cost may vary from entire stay to per room cost, depending on the type of rate chosen. For sightseeing tours, all rates quoted are per service for all persons. All prices include service and local taxes.

Can i make a group booking?

For bookings that are for 10 or more persons, please use the group query form at home page.

What currency are the rates shown in on the web site?

The prices are shown in various currencies when you make your search for accommodation or other service. The currency convertor is also displayed on the search results page and whenever you view your bookings.

When do bookings have to be paid for?

The payment has to be made before cancellation deadlines and before you take a final printout of the voucher.

What do I need to give my customers once the booking got confirmed?

Once the bookings have been confirmed and payment has been received, you must print the vouchers for your customer. The vouchers must be presented at reception at the time of check in, or to the service provider, as evidence that the services have been booked and paid for in advance. Failure to present the voucher may result in your customers being charged again (at the full service providers published rates) or the service not being provided.

How safe we are when we pay by credit card or net banking?

For secure online payment, we use Secure Socket Layers to ensure the privacy of the information provided to us and at no time is the credit card details transmitted unencrypted over the internet. For further information, please refer to our 'Privacy Statement'.

I need more assistance, who can help me?

Our customer service team is more than happy to give you further assistance. Please click Contact Us.

Aman Travels Limited

Plot No.1, Khasra 262, Westend Marg,
M.B.Road, (Near Garden of Five senses)
Saidulazaib (Near Saket)
New Delhi - 110030 (India)

Tel : 91-11-42535555/46504444
Direct : 91-11-42535562, 42535563, 42535565, 42535556|
Fax: 91-11-42535600
Email: marketing@grnconnect.com

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